Frequently Asked Questions
What is GenMed?
GenMed is a medical equipment and supplies distributor providing mobility aids, home safety products, patient support equipment, and essential medical supplies for individuals, caregivers, clinics, and healthcare facilities.
What types of products does GenMed distribute?
GenMed distributes a broad range of non-FDA DME and medical supplies, including:
- Wheelchairs and transport chairs
- Rollators, walkers, canes, and crutches
- Hospital beds and patient furniture
- Home safety and daily living aids
- Incontinence supplies
- PPE and disposable medical supplies
- Patient monitoring devices
- Storage systems, carts, and clinical accessories
Product availability may vary based on manufacturer supply and inventory.
Who does GenMed work with?
As a distributor, GenMed works with:
Community organizations and programs
Individual patients and caregivers
Home health agencies
Medical clinics and physician offices
Assisted living and long-term care facilities
Do I need a prescription to purchase products?
Most products distributed by GenMed do not require a prescription. Some items may require documentation depending on payer, facility, or regulatory requirements.
Does GenMed accept insurance or Medicare?
Insurance and Medicare acceptance depends on the product category and service type. Please contact us directly to discuss eligibility, documentation requirements, or private-pay options.
Do you offer delivery?
Yes. Delivery options may include:
- Local delivery (where available)
- Scheduled drop-off
- Facility or residential delivery
Delivery timelines depend on product availability and location.
Do you offer equipment rentals?
Some equipment may be available for short-term or long-term rental, depending on inventory and demand. Contact us for availability and pricing.
Are your products new?
GenMed primarily distributes new medical equipment and supplies. If refurbished or reconditioned products are offered, they will be clearly identified.
Do you provide setup or installation?
Setup assistance may be available for select equipment such as hospital beds or large mobility items. Availability varies by product and location.
What is your return policy?
Return eligibility varies by product type. Due to hygiene and safety regulations, some medical supplies may be non-returnable once opened. Please contact us before initiating a return.